Orders & Shipping
How long does delivery take?
Standard delivery within South Africa takes 3-7 business days via courier. We ship Monday to Friday.
Do you offer free shipping?
Yes! We offer free delivery on qualifying orders. Check the product page for delivery information.
Can I track my order?
Yes, once your order ships you will receive a tracking number via email.
Do you ship internationally?
Currently we only ship within South Africa. Contact us if you need international shipping and we will try to arrange it.
Products
Are your products handmade?
Yes! All Zilch Binary scrunchies, plush toys, and accessories are handmade with love in South Africa.
What materials do you use?
We use a variety of quality materials including pure silk, silk satin, cotton, hemp, and zero-waste fabrics. Each product page lists the specific materials used.
A product I want is out of stock. Will it come back?
Many of our products are restocked regularly. You can use the “Request Availability” form on the product page to be notified, or contact us directly.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unused items in original condition. Please see our Refund and Returns Policy for full details.
How do I request a return?
Email us at [email protected] with your order number and reason for return. We will guide you through the process.
Payment
What payment methods do you accept?
We accept credit/debit cards via Yoco, a secure South African payment gateway. All transactions are processed securely.
Is it safe to pay on your website?
Absolutely. Our website uses SSL encryption and payments are processed through Yoco, a trusted and PCI-compliant payment provider.
Contact
How can I contact you?
You can reach us via email at [email protected], phone at 076 733 6597, or WhatsApp at the same number. Visit our Contact page for more options.